Not really 5 stars, but close enough. This chair was a huge risk for someone like me who doesn't have a lot of money. I must say, it came before its delivery window, which is always amazing. The box was beaten up a bit, but that seems to be a UPS issue since the past three parcels I've gotten from them (including this one), came crumpled quite a bit. Luckily the only slightly fragile thing was this chair. Some minor imperfections here and there, but none enough for me to care. Like one of the arms on the caster has paint chipping off, I can buy car paint, sand it and respray paint it, or do whatever with it, not a problem. Other than that everything was perfect.About Me:Normally wouldn't put this in, but given that this furniture is physique specific, it might help you out. I'm about 65 inches tall (5' 5", ~165cm), and 210lb (95.25Kg or 15 stone), my torso to top of head is about 32in (81.28cm)Pros:-When I first pulled it out of the box, I was afraid that the back was still too short, since tall back chairs are going the way of the dodo (god that's cliche, sorry too cheesy for me), but they are an annoying rarity now a days, unless you want to pay 300+ for them. So when I saw this chair for $90 and free shipping, I took the risk. So back on point, I took it out and unfolded it on my bed and sat in it to check the back height. It's good enough, since it's impossible to find the perfect chair, it seems. It cradles the bottom of the ball of the cranium, and covers the neck, if I sit in my usual position. That 28" that they mention is actually the inside measurement of the back, which is nice. I was afraid that they were referring to the outside measurement, that's about 30" so the seat removes 2 inches. When I'm reclining in it (I have a foot rest of sorts, I use a plastic storage bin), my head comfortably and naturally falls right on to the headrest.-I found it rather easy to install, yes the last two screws that lock the back in place were a bit tricky, and are easy to do alone once you figure out the trick. So at first I thought, I'll sit in the chair, lean back, and place the screws into the slot that way, screw them in just enough to catch, get out of the chair and allen key them. Great theory, terrible in practice. So what I ended up doing with greater success was, using one hand, I pulled on the back of the chair with a light shining on the armrest to see the threading for the screw. Then placing one bolt in that I had easily available on the chair seat, I started screwing it in by hand until it caught. So here is where it does get annoying, you kind of have to use the tooth you get from the few thread turns you got by head since the screws will still be off center. This by far was the most time consuming part, maybe taking 3-5 minutes per arm, but combining my hand strength with using the allen key to force the holes to align better and make sure the screw fell into the slot, I got both in. Everything else up to that point was stupidly easy, except I did screw up and forgot/thought I could put the numatic "skirt" (plastic telescopic piece) on after setting the piston in its home, apparently that's not possible, you have to put it on the piston first, then set the piston.-Love the fact that they give you one extra screw each (arm and base screw), and an extra plastic cover for the arm. I haven't ran into other products that offer that.- the padding on the arm rest cover a great majority of the top, my old chair, had like a padded leather island. It goes half way past the inside-back and about two inches past the downward slope.-This thing can really recline, maybe a little too much, thankfully they've got that nob there to control the recline.- I like the contour on it, it hugs the back nicely, and I think there is enough lumbar support on mine-While the padding seems stiff, there seems to be a decent amount, I don't ever feel like I'm hitting any internal structures, even on the arm rest, my elbow isn't/can't dig into it deep enough to hit the hard structure. I had to add padding to my other chair since it was too cushy and my elbow bore through it like it was nothing, making extended mouse use painful.-This chair gets pretty high. my make-shift (folding table on bed risers, I like customization options) desk top is about 36" off the ground, so it can easily raise itself to a height that makes it comfortable to sit at the desk.Cons:-The padding on my black chair seems stiff at first, I wanted something cushier. Time will tell if I can break it in.-The wheels were and are the only questionable things on this chair, it will be interesting to see how they hold up, if they break, I can buy newer and more durable ones.As of the first day, I would definitely recommend. Easy, prompt deliver, got it the same week I ordered it, so that's cool. Also the material is nice to the touch and feels durable.